Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Best Offshore Betting Apps. We cover offshore sportsbooks and betting apps that accept US players, and most of the mail we get falls into a few predictable buckets: a correction on a review, a question about how a bonus rollover actually works, a payout that has stalled, or a business enquiry. Below is how to contact us, what we can realistically do, and what we can't.
Before anything else: you must be 21 or older to use the sportsbooks we write about (18 at a small number of books, depending on their own rules and your state). If gambling has stopped being entertainment, call 1-800-GAMBLER. That line is free, confidential and open 24/7. Offshore books often lack the deposit limits, cool-off periods and self-exclusion tools that state-regulated operators are required to provide, so support has to come from outside the site.
How to reach the editorial team
Email is the only channel we monitor. Write to [email protected] and you'll get a reply from a person, usually within two business days. We don't run a phone line, and we don't staff live chat — a comparison site that pretended to would just be routing you in circles.
To get a useful answer first time, include:
- The sportsbook's name, exactly as it appears on the site you used.
- The page on freectc.com you're writing about, if it's a correction.
- Your state, since eligibility, banking and legality all turn on it.
- Dates and amounts in US format and US dollars, if money is involved.
- Whether you deposited by card, crypto, wire or voucher — the answer often depends on the rail.
Never send us passwords, full card numbers, crypto private keys or seed phrases, or photos of your ID. We have no way to act on them and no reason to hold them. If a message arrives containing that kind of data, we delete it.
What we can help with — and what we can't
| You write to us about | What happens |
|---|---|
| A factual error in a review | We re-check the claim against the operator's published terms and correct or remove it. Time-sensitive findings on this site carry a date; our most recent editorial fact-check was Sep 19, 2026. |
| A bonus term we didn't state clearly | We add the missing rollover, minimum odds, time limit or eligibility detail. Offers should never appear here without their conditions. |
| A delayed or refused withdrawal | We log it. Patterns across multiple readers affect a book's editorial rating. We cannot recover your funds or compel payment. |
| Account, KYC or verification problems | We can explain how the process generally runs. Only the sportsbook's own support can unlock, verify or close your account. |
| Partnership, media or affiliate enquiries | Routed to the commercial side, which sits separately from the editors who set rankings. |
| Tax or legality questions | General information only. We are not lawyers or accountants — consult a qualified professional licensed in your state. |
How this site makes money, stated plainly
Some links on freectc.com are commercial. If you open an account through one, we may earn a commission at no additional cost to you. That arrangement does not buy a position in our rankings, and it does not stop us publishing a book's weak points. If you think a review reads like an advert, say so in an email — that's exactly the kind of message we want.
Sportsbook complaints we hear most, by operator
These write-ups exist because they're the books readers contact us about, not because we've been paid to feature them. Ratings below are our own editorial scores, not customer-review averages, and none of them is a promise about your experience.
Lucky Rebel — rated 10.0, and the one readers ask about first
Lucky Rebel sits at the top of our list and generates the most inbound mail, usually about its Welcome Offer of 125% up to $1,250 plus a 50 FreeBet. The recurring misunderstanding is the same one that affects every offshore sign-up bonus: the headline percentage is matched bonus funds, not cash, and it carries rollover, a minimum-odds floor and an expiry window set by the book. Read those terms on the operator's own promotions page before depositing, and email us if what you see there contradicts what we've written. The limitation worth naming: being newer to our list, Lucky Rebel has a shorter public track record of paying than the books that have been settling US bets for a decade, and track record is the single most important thing you can't buy.
Bovada — rated 9.8, and the crypto payout questions
Most Bovada mail concerns withdrawals rather than betting markets — how long a crypto payout takes, what the limits are, and what happens on a first withdrawal when verification kicks in. Its Welcome Bonus of 50% up to $250 is modest next to the headline numbers elsewhere, which is often the point readers miss: a smaller match with lighter rollover can clear more easily than a large one you'll never turn over. Bovada's limitation, and a common source of complaints to us, is that card deposits from US banks fail unpredictably, pushing bettors toward crypto — which brings its own price-volatility risk between the moment you withdraw and the moment you convert.
BetOnline — rated 9.5, and the market-coverage queries
BetOnline questions tend to be about breadth: whether a particular soccer league, MMA card, golf event or horse racing meet is priced, and how its props and same-game parlay builder behave on mobile. Its Welcome Bonus of $250 in Free Bets is free-bet stake rather than cash, so a winning free bet typically returns profit only, and minimum odds plus an expiry apply. The drawback we hear about: line availability and limits can tighten quickly on niche markets and for accounts the book flags as sharp, which is frustrating if you moved offshore precisely because a regulated app limited you.
Other books on our list
We also field mail on BetNow (125% up to $2,500), Everygame (100% up to $500), BetUS (100% up to $2,000 on sports and 25% on casino), Sportsbetting (50% up to $250 in free bets), Xbet (50% up to $200 when funding by credit card), MyBookie (100% up to $1,000 for new players) and ApuestaHoy (200% welcome offer). Every one of those figures is the advertised maximum and every one carries rollover, minimum odds, a time limit and eligibility rules published by the operator. If we've quoted a number on this site without those conditions beside it, that's a reportable error — tell us.
Money questions we get asked constantly
Our own content costs you nothing to read. The cost of taking part sits entirely with the sportsbook, and it is worth understanding before you email us about it:
- Getting money in. Offshore books typically accept Bitcoin and other cryptocurrencies, Visa and Mastercard, bank wire, money transfer services and player-to-player vouchers. Availability for US customers changes without notice, so check the cashier before you plan around a method.
- Getting money out. Crypto is usually the fastest route and often the only one without a fee; wires and courier checks are slower and commonly carry a charge. Books set minimum and maximum payout amounts per method and may cap free withdrawals per month.
- The hidden cost. Price, not promotions, decides long-run cost. Reduced juice on point spreads and totals is worth more over a season than any welcome bonus, so compare moneyline and totals pricing across books before you compare sign-up offers.
- Currency. Accounts are generally denominated in USD, but crypto deposits convert at the book's rate, and that rate is not always the market rate.
Whatever the method, treat every dollar in an offshore account as at risk. There is no state-backed guarantee behind it.
What our reviews actually cover
If you're writing to ask why a book scored the way it did, here's what goes into it. We research and verify published information; we do not claim to have deposited, bet or withdrawn anywhere.
- Sports and markets: NFL, NBA, NHL and MLB depth, soccer across international leagues, plus golf, MMA and horse racing through attached racebooks.
- Bet types: point spreads, moneylines, totals, futures, parlays, same-game parlays, player and game props, and live in-play betting.
- Pricing and limits: how close the juice runs to standard, and whether higher betting limits are genuinely available or advertised and then restricted.
- Mobile: whether betting runs through a native app or a mobile browser build, and how the live-betting and SGP interfaces hold up on a phone.
- Banking, payout speed and reliability: stated methods, fees, limits and the book's public record of settling withdrawals.
- Bonuses: always read alongside rollover, minimum odds and expiry — never the headline alone.
- Trust signals: site security, KYC approach, support responsiveness and years in operation.
Commission plays no part in any of it. Ratings move when the evidence moves.
The casino and racebook side
Nearly every sportsbook on this list runs other product lines under the same login — online casino floors with slots, blackjack, roulette and live-dealer tables, poker rooms at some books, and racebooks for thoroughbred and harness wagering. They behave differently from sports betting: casino games have a fixed house edge you can't shop around, casino play is frequently excluded from sports bonus rollover or counts at a reduced rate, and racebook rebates work nothing like a sportsbook free bet. If your question is about the casino side rather than the sportsbook, say so in your email. Readers looking at casino-first options outside the UK self-exclusion scheme can start with our rundown of casinos not on GamStop, though that's a different market with different rules.
Legal standing, eligibility and what we won't advise on
We get legal questions weekly, and the honest answer is always the same. The sportsbooks covered here are licensed offshore — commonly in Curaçao, Panama or Costa Rica — and are not licensed or regulated by any US state gaming commission or board. Accepting US customers is not the same as being authorized to serve them. For US bettors this sits in a legal grey area, and the specifics differ sharply by state: some states run fully regulated online sportsbooks and racebooks under a state regulator, others permit retail only, and others restrict or prohibit online sports wagering altogether. Check your own state's current law, and if the stakes are meaningful, check it with a qualified attorney.
What follows from that:
- No segregated player funds, no state dispute-resolution process, no regulator to appeal to if a book delays or refuses a payout. That risk is real and it is yours.
- Age minimums are set by the operator and are typically 21, sometimes 18. Accounts are for the account holder only.
- Winnings may be taxable. Treat anything you read here as general information and speak to a qualified tax professional about your situation.
- Responsible gambling tools offshore are thinner than at regulated books. Set your own limits, never bet money you need, and don't bet to recover a loss or to take your mind off something else. Support is available 24/7 at 1-800-GAMBLER.
Before you write, and what to expect after
If your question is about a specific balance, bet settlement or verification hold, contact the sportsbook's support first — they're the only party who can see your account. Come to us with anything we've published, anything we've missed, or a pattern you think other readers should know about. Corrections get priority over everything else in the inbox.
Reply times run to about two business days, longer around major sporting weekends. You'll hear back from an editor, not an autoresponder, and reader mail genuinely does move the rankings on this site.